ServiceNow

Overview

The ServiceNow Raycast Extension allows you to easily search and explore content across your ServiceNow instances.

Features

• Search: Perform new queries, preview search results, and browse your search history.
• Efficient Navigation: Open specific ServiceNow instances or records directly from the command window.
• Current URL Access: Open the current ServiceNow URL in another instance.
• Table Exploration: Browse and explore the tables in your ServiceNow instance, including their records, definitions, and schema maps (admins only).
• Quick Login: Log in to a selected ServiceNow instance using stored credentials in your instance profile.
• Explore Navigation History: Browse the list of pages and modules you've previously visited.
• Manage Favorites: View and manage your favorite items and groups in ServiceNow.
• Explore Navigation Menu: Browse the application menus and modules available in your ServiceNow instance.
• Search Resources: Search across various ServiceNow resources, including documentation, blogs, guides, and learning materials.

Setup Instructions

1. ServiceNow Instance Profiles

Before using the extension, you'll need to configure your ServiceNow instance profiles. To do this:

• Use the Manage Instance Profiles command to add your ServiceNow instance name and credentials.
• You can add multiple instance profiles and switch between them as needed (⌘+I).

2. Enabling User Access to Search Terms

To allow non-admin users to view and delete their past search terms, you'll need to install an Update Set in your ServiceNow instance.

Steps to install:

1. Download the following update set from ServiceNow Share: ACLs for Raycast Extension.
2. Navigate to System Update Sets > Retrieved Update Sets in your ServiceNow instance.
3. Click Import Update Set from XML and upload the file.
4. Commit the update set to enable the functionality.

3. Configuring Open Mode Preference

You can configure how ServiceNow pages and records open when using the extension:

• Direct: Open the record or page directly.
• Navigate: Open the page using the ServiceNow navigation system, preserving the classic navigation behavior.
• Service Operations Workspace (SOW): Open lists and records inside the modern Service Operations Workspace interface, when possible; otherwise, it falls back to the classic navigation.

To set your preferred mode:

• Go to the Extension Preferences (in Raycast Settings → Extensions → ServiceNow → Preferences).
• Select your preferred option for Open content using.

💡 By default, the extension uses Direct mode.